Refund Policy

At Health Tea Boba, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations. Below is our policy regarding refunds for food items:

1. Eligibility for Refunds:
   • Food products that have never been opened are eligible for a refund.
   • To initiate a refund, customers must provide proof of purchase (such as a receipt or order confirmation).
2. Refund Amount:
   • A 20% restocking fee will be deducted from the total refund amount.
   • The remaining 80% of the product's original price will be refunded to the customer using the original payment method.
3. How to Return:
   • Customers are responsible for returning the product in its original packaging (if possible).
   • Please contact our Customer Service Team within 30 days of purchase to arrange the return and refund process.
4. Processing Time:
   • Refunds are typically processed within 7-10 business days after receiving the returned product.
5. Exceptions:
   • Products that are significantly damaged or tampered with beyond reasonable inspection will not be eligible for a refund.

If you have any questions or need assistance with your return, please contact our support team at premiumqualityllc@outlook.com.

We appreciate your business and look forward to serving you again!